Shipping Policy
Shipping - The Basics
At CTRL+P, we strive to ensure that your orders are delivered promptly and securely. This Shipping Policy outlines the terms and conditions for the shipping and delivery of your products. By placing an order, you agree to the terms outlined below.
Shipping Methods
We offer the following shipping options:
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Standard Shipping: Estimated delivery within 7 business days.
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Expedited Shipping: Faster delivery within 1-3 business days. Additional fees apply
*Shipping times are estimates and do not include production times. Delays may occur due to factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, weight, and shipping method selected.
Free shipping may be offered for orders over a certain value or during promotional periods. Details will be provided at checkout.
Delivery
Once your order has shipped, you will receive a confirmation email with tracking information. We are not responsible for delays caused by:
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Shipping carriers.
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Weather conditions.
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Customs or other unforeseen circumstances.
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Orders requiring signature confirmation must have someone available at the delivery address.
Incorrect or Undeliverable Addresses
Customers are responsible for providing accurate shipping information.
If an order is returned due to an incorrect or undeliverable address:
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Additional shipping fees will apply for reshipment.
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Refunds will not be issued for items returned due to incorrect addresses.
Lost or Damaged Shipments
If your shipment is lost or arrives damaged, please notify us within 2 business days of the delivery date. For damaged shipments:
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Provide photos of the damaged items and packaging.
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A replacement or refund will be issued at our discretion.
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Claims for lost or damaged shipments will be investigated with the carrier.
Order Processing
Orders are processed during regular business hours: Mon-Friday 9am-5pm
Production times vary depending on the product and specifications. Estimated production times will be provided at checkout.
Orders will be shipped once production is complete and payment is confirmed.
Shipping Areas
We ship to all nataional destinations. Shipping costs and delivery times may vary by location.
Contact Us
For questions or concerns about this Privacy Policy or your personal information, please contact us: hello@ctrlprint.ca
